APPOINTMENT
Appointments
Booking
Our appointments are available online as well as on phone. Please book your appointment by going online from our home page and HotDoc app. You can also call on 02916000000 to book appointment.
Please note that NOT ALL the appointments are publised online. In case of need for same day appointments, please contact the reception
Bulk-billing
We are a BULK-Billing practice. We do not charge gap for face to face or telehealth appointments for our regular patients. Please book your appointment by going online from our home page and HotDoc app. You can also call on 02916000000 to book appointment.
New Patients
If you are a new patient and will like to join the practice, please contact the reception staff for advice. Please do not book an online appointment as we will not be able to honour that appointment. Please be advised that there is a GAP fee for first visit with the doctor.
Cancellation and No-Show Charges
To maintain BULK-BILLING our patients it is important that we run the practice efficiently. Any wasted appointment due to cancellation or no show means revenue loss for us. If we are not notified of a cancellation 2 hours before the scheduled appoinment or if you fail to attend your appointment without notice, you will be invoiced for a charge of $25. We unfortunately will not be able to write these charges off and our system will not allow you to book another appointment unless you have paid off the invoice.
You can notify us by calling, emailing or replying NO to confirmation text message
Telehealth
TeleHealth (Bulk-Billed)
We do provide BULK BILLED telehealth services with mutual consent. This services is only available to the patients who have availed a medicare service in the last 12 months at the practice. Please talk to our reception for your options before booking.
TeleHealth (Private-Fee applies)
If you do not have a valid medicare card/private health fund or if you have not been seen at the practice or by our doctors before, we may still be able to do a telehealth consult with you. Please talk to our reception for your options and charges before booking.
TELEHEALTH appointments are not published online and can only be booked by calling the practice.
Waiting Times
Please notify the reception staff as soon as possible if you can't attend an appointment. This helps to offer appointment to other patients.
We try to run on time and not keep patients waiting. However sometimes delays are unavoidable. We request your patience at these times. We will make every effort to keep you updated on any delays.
Telephone Interpreter Service
We are registered with the Telephone Interpreter Service TIS) for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required.
Our Location and Parking
We are located at 85 Camilleri Avenue in Quakers Hill. The premises is accessible through Burdekin Road, Jocelyn Blvd and Alex Avenue. An onsite free parking is available. There is a bus stop about 100 meter from the practice on Burdein Road. The COOEE bus can drop you on the doorstep.
After Hours and Emergencies
If your injury or illness is critical or life threatening, call triple zero (000).
For emergencies contact the Emergency Department at Blacktown Hospital on 98815215 or phone “000”
For all after hours care whilst our Medical Centre phone line is closed , contact our out of hour service on Phone; (02) 9160 0000 and you will be redirected to our preferred provider.
For health advice after hours you may also call the Health Direct line on 1800 022 222 and speak to a Registered Nurse. This is a free service.
URGENT CARE CENTRES:
For any medical issue that does not need emergency admission like minor injuries and illnesses, you can attend urgent care centre. You can look for your nearest urgent care centre by clicking below
The closest Private Emergency Department
Norwest Private Hospital, 11 Norbrik Drive, Bella Vista NSW 2153
Phone: 02 8882 8882 Fax: 02 8882 8883
SWIFT Emergency & Urgent Care Centre
G38, 32, Civic Way, Rouse Hill Telephone: 13ESWIFT
WiSE Specialist Emergency Clinic Macquarie Park
11 Khartoum Rd, Macquarie Park NSW 2113, Telephone: (02) 9216 7676
The closest Public Emergency Department
Blacktown Hospital, Blacktown Road, Blacktown, NSW 2148
Emergency Department Telephone: (02) 9881 8000
Mount Druitt Hospital, 75 Railway Street, Mt Druitt NSW 2770
Emergency Department Telephone: (02) 9881 1555
Hawkersbury District Hospital
2 Day St, Windsor NSW 2756, Telephone: (02) 4587 0555
Emergency Department waiting times click here
Childrens Emergencies
Home Visits
Unfortunately currently we are unable to offer home visits. You are encouraged to make alternate arrangements if you feel you will be needing home visits.
Mt Druitt Hospital has a paediatric unit to deal with emergencies. But for more serious emergencies for children, it is advised to contact
Westmead Childrens Hospital
Cnr Hawkesbury Rd &, Hainsworth St, Westmead NSW 2145
Phone: (02) 9845 0000
Emergency department: Open 24 hours
Please be advised that before taking your child to a private hospital, it is worth ringing them to check if they are in position to deal with that particular condition. Anything more serious, it is best to go to Westmead Childrens Hospital
If you want to know details of nearest emergency department and wait times, please click the link below
https://www.emergencywait.health.nsw.gov.au/
National crisis numbers
(24 hours a day, seven days a week):
Lifeline – 13 11 14
Kids Helpline – 1800 551 800 for young people 5-25 years age
Suicide Call Back Service – 1300 659 467
NSW – Mental Health Line- 1800 011 511
MensLine Australia – 1300 78 99 78 for men of any age
These phone lines are available to anyone in Australia 24/7, and are free or provided at the cost of a local call (some charges may apply to mobile users).